RB
Rochelle B
1 reviews | Active since Jan 2019
07 Jan 2019, 09:55
Immediate response to queries
Excellent and immediate response to queries, when a procedure was unavailable to me an explanation was given as to why it was not covered. Though I had difficulty reaching the land line due to large volumes of calls the online PM system worked excellently.
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Affinity Health's replyOfficial
07 Jan 2019, 10:04Good Day Rochelle
We appreciate you taking the time to report back on your recent positive experience with our Company.
Our Customer Care Agents are undergoing continuous training in an effort to provide our valuable members with prompt service and feedback.
Your compliment will be relayed to the relevant agent.
Kind regards
Affinity Health Management Team
We appreciate you taking the time to report back on your recent positive experience with our Company.
Our Customer Care Agents are undergoing continuous training in an effort to provide our valuable members with prompt service and feedback.
Your compliment will be relayed to the relevant agent.
Kind regards
Affinity Health Management Team
Affinity Health's reply07 Jan 2019, 10:04
Official
Good Day Rochelle
We appreciate you taking the time to report back on your recent positive experience with our Company.
Our Customer Care Agents are undergoing continuous training in an effort to provide our valuable members with prompt service and feedback.
Your compliment will be relayed to the relevant agent.
Kind regards
Affinity Health Management Team
We appreciate you taking the time to report back on your recent positive experience with our Company.
Our Customer Care Agents are undergoing continuous training in an effort to provide our valuable members with prompt service and feedback.
Your compliment will be relayed to the relevant agent.
Kind regards
Affinity Health Management Team