I
Isabela
1 reviews | Active since Jun 2026
09 Jun 2026, 09:04
I'm struggling on ge...
I'm struggling on getting Assistant as I'm new on to here I've punched my membership number but they say they want policy number And I'm sick I want to get help and go get medicine
Helpful (0)
Replies (1)0
Replies (1)
Affinity Health's replyOfficial
09 Jun 2026, 09:55Good day Isabela,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties when using our WhatsApp platform, particularly while seeking assistance when you were unwell.
We can confirm that a consultant was able to assist you with your query. When using the platform, you will be prompted to provide specific information for verification purposes, such as your ID number, passport number, or policy number. Providing one of the requested details will help ensure a smoother process.
Should you require any further assistance or have any questions regarding your membership, please let us know and we will gladly arrange for a consultant to contact you.
Thank you for choosing Affinity Health. We appreciate your feedback and look forward to assisting you in the future.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties when using our WhatsApp platform, particularly while seeking assistance when you were unwell.
We can confirm that a consultant was able to assist you with your query. When using the platform, you will be prompted to provide specific information for verification purposes, such as your ID number, passport number, or policy number. Providing one of the requested details will help ensure a smoother process.
Should you require any further assistance or have any questions regarding your membership, please let us know and we will gladly arrange for a consultant to contact you.
Thank you for choosing Affinity Health. We appreciate your feedback and look forward to assisting you in the future.
Kind regards,
Affinity Health Management Team
Affinity Health's reply09 Jun 2026, 09:55
Official
Good day Isabela,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties when using our WhatsApp platform, particularly while seeking assistance when you were unwell.
We can confirm that a consultant was able to assist you with your query. When using the platform, you will be prompted to provide specific information for verification purposes, such as your ID number, passport number, or policy number. Providing one of the requested details will help ensure a smoother process.
Should you require any further assistance or have any questions regarding your membership, please let us know and we will gladly arrange for a consultant to contact you.
Thank you for choosing Affinity Health. We appreciate your feedback and look forward to assisting you in the future.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties when using our WhatsApp platform, particularly while seeking assistance when you were unwell.
We can confirm that a consultant was able to assist you with your query. When using the platform, you will be prompted to provide specific information for verification purposes, such as your ID number, passport number, or policy number. Providing one of the requested details will help ensure a smoother process.
Should you require any further assistance or have any questions regarding your membership, please let us know and we will gladly arrange for a consultant to contact you.
Thank you for choosing Affinity Health. We appreciate your feedback and look forward to assisting you in the future.
Kind regards,
Affinity Health Management Team