RS
Riaan S

1 reviews | Active since Feb 2018

10 Sept 2020, 11:01

I will never do business with Affinity Health

Whatever company Affinity Health is using for telemarketing is a disgrace to profession. You and your sub-contractor should be ashamed!

I have a call blocking App on my phone, but this company is not listed, and uses a different number every time they call.

During the first 10 calls (est.) I tried to be friendly and courteous (the guy on the other side of the line is only doing a honest job for a honest income), telling the marketer that I am not interested, and that they should remove me from their database.

During the 11th call, I told the marketer that this is probably not his concern and that my comments are not directed at him personally, but that I have had a very frustrating experience with the company that he represents. He gave me his assurance that he will remove me from their contact database, and escalate the matter.

During the 12th call, the marketer was not so understanding, and continued to "educate" me on the procedures, the database and marketing strategies and how wrong I am in becoming frustrated when they intrude on me on my personal phone, in my personal time. Most probably the rudest person I have ever spoken to over the phone. I can't help but wonder if this person thinks that trying to "strong-arm" me into listening, whilst displaying a great deal of condescension, will magically convince me to use their services. Advice: it wont, in fact; it will do the exact opposite.

Affinity Health, you are responsible for the marketing company that you use, and the employees of that marketing company. Do me and yourselves a favor and track the calls associated with my cell number, or probably any cell phone number for that matter, and see first hand how the company you employ operates.

I will never do business with you. This experience has also made me so negative towards the mention of your name, that I will urge everyone I meet to never do business with you.

Completely disgusted and intruded upon.

0
Replies (2)
Affinity Health
Affinity Health's reply10 Sept 2020, 11:17
Official
Hi Riaan, 

Thank you for taking the time to raise your concerns with us here on Hello Peter. 

We can assure you that this matter is currently being investigated and will be dealt with accordingly. Feedback will be communicated to you in due course. 

Kind Regards 
Affinity Health Management Team. 
Affinity Health
Affinity Health's reply15 Sept 2020, 16:01
Official
Good Day Riaan S, 

We can confirm that your  complaint has been investigated and the matter has been dealt with accordingly. The Brokerage has been contacted and your details have been removed from their dialing system. 

Thank you for your patience in this regard. 

Kind Regards 
Affinity Health Management Team.