I wasted all.my money

Please can you forward me an email address of the human relations manager or the highest person to talk to I have paid since July last year after joining I was told that I could go to any medi cross or medi clinic, today when I tried to make a doctor's appointment for my sick child's the medi clinic in fish hoek cape town informed me they were not listed with Affinity, before I have asked for doctors in the first hoek area only to be sent details of other areas I have yet to use the insurance since I opened it and don't have the money to take my child to the doctor as I pay premiums every month that I thought would cover me when the need arose, I then contacted affinity to be told there was not one single doctor in the area I live in linked to affinity, I then cancelled my membership. Can someone please tell me will I be compensated for the fact I've paid for nothing.