MFSm
Mapula Florah Somo mapulasomo

1 reviews | Active since Jul 2023

05 Jul 2023, 12:15

I was assisted by Samu, and she went out of her way to really assist me

I was assisted by Samu, and she went out of her way to really assist me. Even when I ran out of airtime, she called me back. You know, one starts panicking when one runs out of airtime during a call. But, my experience so far with Affinity is they realize that loosing a call can be traumatic to some of us; because, when dealing with other companies, they expect you to call back and start all over again. Thank you, Samu, for going out of your way to assist me. Have a n awesome day

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Replies (1)
Affinity Health
Affinity Health's reply05 Jul 2023, 13:22
Official
Good Day Mapula S,

Thank you for sharing your experience with our Company.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

Kind regards,
Affinity Health Management Team