NM
Nosipho M
1 reviews | Active since Oct 2021
16 Nov 2025, 17:00
I want my money urgently.
I am very unhappy with the service from Affinity Health. I had a conversation with one of their consultants and we discussed possibly joining. However, I never received any contract or documentation from them to confirm or agree to anything. Despite not receiving a contract, Affinity Health still deducted money from my account. I did not give any final confirmation or approval for deductions to be made. This is unacceptable. I want my money refunded immediately and the issue resolved urgently.
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Replies (4)NM
Nosipho M's updateReviewer Update
16 Nov 2025, 17:05Also I never accepted the debt order mandate. I want my money.
NM
Nosipho M's update16 Nov 2025, 17:05
Reviewer Update
Also I never accepted the debt order mandate. I want my money.
NM
Nosipho M's updateReviewer Update
16 Nov 2025, 17:36I rejected the Affinity Health debit order mandate and made it clear that I needed to cancel my current medical aid first before joining. I never received any contract or confirmation from them. Despite this, they went ahead and processed a debit order without my consent. This is unacceptable and unauthorized. I expect an immediate refund and confirmation that no further deductions will be made on my account
NM
Nosipho M's update16 Nov 2025, 17:36
Reviewer Update
I rejected the Affinity Health debit order mandate and made it clear that I needed to cancel my current medical aid first before joining. I never received any contract or confirmation from them. Despite this, they went ahead and processed a debit order without my consent. This is unacceptable and unauthorized. I expect an immediate refund and confirmation that no further deductions will be made on my account
Affinity Health's replyOfficial
16 Nov 2025, 19:48Good day Nosipho,
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have described and for the inconvenience and distress caused.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
Kind Regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have described and for the inconvenience and distress caused.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply16 Nov 2025, 19:48
Official
Good day Nosipho,
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have described and for the inconvenience and distress caused.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
Kind Regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have described and for the inconvenience and distress caused.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
19 Nov 2025, 12:57Good day Nosipho,
We can confirm that the Complaints Team has been in contact with you and has provided feedback regarding your concerns.
Affinity Health will await further communication from you regarding when you would like to resume your policy with us.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply19 Nov 2025, 12:57
Official
Good day Nosipho,
We can confirm that the Complaints Team has been in contact with you and has provided feedback regarding your concerns.
Affinity Health will await further communication from you regarding when you would like to resume your policy with us.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team