1 reviews | Active since Jun 2013
I WANT MY MONEY BACK
<p>I was with affinity health for almost a year, on the 29 Match my husband was admitted tio hospital by a doctor so we got the referal letter etc. he was than discharged the following day. A week later I got calls from the hospital stating affinity health is not covering the costs. They paid R470 for 1 xray and R270 for 1 blood tests. There wrer more than 1 blood tets done and according to the hospital and sms i received affinity refused to cover the costs as promised whem I signed up. I than cancelled their services. Yet they still debited my ac count on the 25th of June. I want my money back. I will also n ot recomment any one to make use of affinity services. What is poromised and what you get is totally different.</p>
Good morning Shivani,
Thank you for raising your concerns with us. We are in the process of investigating your cancellation, as we cannot seem to find a cancellation request for your policy. Feedback will be provided to you as soon as we have a resolution.
With regards to your hospitalisation query, we can confirm that you were advised on 30 March 2016 and 26 April 2016 that a hospital claim form will need to be completed and submitted back to us together with the hospital account. We have, to date, not received this correspondence from you and can therefore not assess your claim without this.
Kindly forward requested documents to us at your earliest convenience in order for us to proceed with assessment.
Kind regards,
Affinity Health Management Team
Good morning Shivani,
Thank you for raising your concerns with us. We are in the process of investigating your cancellation, as we cannot seem to find a cancellation request for your policy. Feedback will be provided to you as soon as we have a resolution.
With regards to your hospitalisation query, we can confirm that you were advised on 30 March 2016 and 26 April 2016 that a hospital claim form will need to be completed and submitted back to us together with the hospital account. We have, to date, not received this correspondence from you and can therefore not assess your claim without this.
Kindly forward requested documents to us at your earliest convenience in order for us to proceed with assessment.
Kind regards,
Affinity Health Management Team