1 reviews | Active since Nov 2012
I want a full refund
I took out a Medical Aid Plan with Affinity health in July, and commencement date was 01.08.2015. Now, on the 03.12.2015, I still have not received my cards.<br> So I have been paying for a medial aid that I have no access to make use of whatsoever. <br> I contacted them on Monday 30.11.2015, to ask when my cards were sent to me, and they advised that they had not yet been requested, this is after i found out that i had to pay R 200.00 to activate my policy, which was paid on the 2nd of October.<br> I am disgusted that this is the kind of customer service offered. I have subsequently requested to cancel my medical aid and advised I want a refund, and guess what - they have ignored my emails to Nikki, Claudia and their info contact centre, and this is after having spoken to them on the phone.<br> <br> I want a refund in full of all the amounts taken off my account, because i have not been afforded the opportunity to even update my details at work or at my doctor with a copy of cards, never mind if i needed to use it.<br> <br> I'm also terribly glad i found out what ******* service you offer before i needed help in an emergency. I would NEVER recommend anybody to your ******* service rendering company
We can only sincerely apologise for you not having received the professional level of quality service normally experienced by our members. We have already initiated an internal investigation to ascertain how the processing and validation of your membership was interrupted. Furthermore, we can assure you that the responsible parties will be taken to task and that we will do our utmost to ensure your poor experience is not shared by future members.
Our Escalations Manager will be making contact with you to arrange a full refund of all funds paid and to obtain further information that may help in our investigation.
Again, please accept our apologies and know that this is most certainly not our normal level of service delivery.
Kind Regards,
Affinity Health Management Team.
We can only sincerely apologise for you not having received the professional level of quality service normally experienced by our members. We have already initiated an internal investigation to ascertain how the processing and validation of your membership was interrupted. Furthermore, we can assure you that the responsible parties will be taken to task and that we will do our utmost to ensure your poor experience is not shared by future members.
Our Escalations Manager will be making contact with you to arrange a full refund of all funds paid and to obtain further information that may help in our investigation.
Again, please accept our apologies and know that this is most certainly not our normal level of service delivery.
Kind Regards,
Affinity Health Management Team.