LJ
Lithamsanqa J
1 reviews | Active since Sept 2023
10 Mar 2025, 11:00
I think it has been good for the most part as with their benefits I am getting value for money but there are things which they fail to explain
I think it has been good for the most part as with their benefits I am getting value for money but there are things which they fail to explain. There are also things which they state they will provide but then for the most part they are not covered and you cannot know what is or is not covered unless you find yourself in a certain situation. However, today I was assisted by Leigh-Anne Andrews who was incredibly professional and patient as I asked a whole bunch of questions which she responded to with grace.
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Affinity Health's replyOfficial
10 Mar 2025, 11:04Dear Lithamsanqa,
Thank you for sharing your feedback, and we're glad to hear that Leigh-Anne was able to assist you so effectively! It's important to us that our customers feel supported, and it sounds like she really went above and beyond to help.
We understand your concerns about the clarity of coverage and the need for more detailed explanations upfront. We'll make sure to pass this along to improve our communication and ensure that you and others have a clearer understanding of what's covered. Please don’t hesitate to reach out if you have more questions or need further clarification!
Thank you for sharing your feedback, and we're glad to hear that Leigh-Anne was able to assist you so effectively! It's important to us that our customers feel supported, and it sounds like she really went above and beyond to help.
We understand your concerns about the clarity of coverage and the need for more detailed explanations upfront. We'll make sure to pass this along to improve our communication and ensure that you and others have a clearer understanding of what's covered. Please don’t hesitate to reach out if you have more questions or need further clarification!
Warm regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply10 Mar 2025, 11:04
Official
Dear Lithamsanqa,
Thank you for sharing your feedback, and we're glad to hear that Leigh-Anne was able to assist you so effectively! It's important to us that our customers feel supported, and it sounds like she really went above and beyond to help.
We understand your concerns about the clarity of coverage and the need for more detailed explanations upfront. We'll make sure to pass this along to improve our communication and ensure that you and others have a clearer understanding of what's covered. Please don’t hesitate to reach out if you have more questions or need further clarification!
Thank you for sharing your feedback, and we're glad to hear that Leigh-Anne was able to assist you so effectively! It's important to us that our customers feel supported, and it sounds like she really went above and beyond to help.
We understand your concerns about the clarity of coverage and the need for more detailed explanations upfront. We'll make sure to pass this along to improve our communication and ensure that you and others have a clearer understanding of what's covered. Please don’t hesitate to reach out if you have more questions or need further clarification!
Warm regards,
Affinity Health Management Team
Affinity Health Management Team