T
Tshepiso
1 reviews | Active since Apr 2026
18 Apr 2026, 10:17
I struggle with clai...
I struggle with claims and getting authorisation number in time
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
18 Apr 2026, 11:06Good day Tshepiso,
Thank you for bringing this to our attention.
We are sorry to hear that you are experiencing challenges with claims and obtaining authorisation numbers in time. This is not the level of service we aim to provide.
We will investigate this matter further and the Complaints Team will be in contact with you to provide feedback.
Kind regards,
Affinity Health Management Team
Thank you for bringing this to our attention.
We are sorry to hear that you are experiencing challenges with claims and obtaining authorisation numbers in time. This is not the level of service we aim to provide.
We will investigate this matter further and the Complaints Team will be in contact with you to provide feedback.
Kind regards,
Affinity Health Management Team
Affinity Health's reply18 Apr 2026, 11:06
Official
Good day Tshepiso,
Thank you for bringing this to our attention.
We are sorry to hear that you are experiencing challenges with claims and obtaining authorisation numbers in time. This is not the level of service we aim to provide.
We will investigate this matter further and the Complaints Team will be in contact with you to provide feedback.
Kind regards,
Affinity Health Management Team
Thank you for bringing this to our attention.
We are sorry to hear that you are experiencing challenges with claims and obtaining authorisation numbers in time. This is not the level of service we aim to provide.
We will investigate this matter further and the Complaints Team will be in contact with you to provide feedback.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
22 Apr 2026, 10:03Good day Tshepiso,
We confirm that a Complaints Officer has been in contact with you to discuss your concerns.
An SMS has also been sent providing the email address to which you may forward the requested documents to assist with your additional query. We will await your further correspondence.
Kind Regards,
Affinity Health Management Team
We confirm that a Complaints Officer has been in contact with you to discuss your concerns.
An SMS has also been sent providing the email address to which you may forward the requested documents to assist with your additional query. We will await your further correspondence.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply22 Apr 2026, 10:03
Official
Good day Tshepiso,
We confirm that a Complaints Officer has been in contact with you to discuss your concerns.
An SMS has also been sent providing the email address to which you may forward the requested documents to assist with your additional query. We will await your further correspondence.
Kind Regards,
Affinity Health Management Team
We confirm that a Complaints Officer has been in contact with you to discuss your concerns.
An SMS has also been sent providing the email address to which you may forward the requested documents to assist with your additional query. We will await your further correspondence.
Kind Regards,
Affinity Health Management Team