MM
Mbali M
1 reviews | Active since Oct 2025
23 Oct 2025, 10:03
I started chatting before 8am and my conversations were terminated; granted
I started chatting before 8am and my conversations were terminated; granted. After 8h30 it was fine
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Replies (1)
Affinity Health's replyOfficial
23 Oct 2025, 10:18Good day Mbali,
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with your earlier chat sessions. We’re glad to hear that your conversations after 8:30 went smoothly, and we appreciate your patience.
Your experience helps us improve our service, and we’ll continue working to ensure a more consistent experience for all our members.
Your experience helps us improve our service, and we’ll continue working to ensure a more consistent experience for all our members.
Best regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply23 Oct 2025, 10:18
Official
Good day Mbali,
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with your earlier chat sessions. We’re glad to hear that your conversations after 8:30 went smoothly, and we appreciate your patience.
Your experience helps us improve our service, and we’ll continue working to ensure a more consistent experience for all our members.
Your experience helps us improve our service, and we’ll continue working to ensure a more consistent experience for all our members.
Best regards,
Affinity Health Management Team
Affinity Health Management Team