I required clarification regarding my current hospital policy due to the fact that the agent who enrolled me in the plan failed to disclose all necessary information

I required clarification regarding my current hospital policy due to the fact that the agent who enrolled me in the plan failed to disclose all necessary information. I was contacted by a lady called Sian, who patiently explained everything to me in great detail. Not only did she clarify everything but she also showed empathy towards my concerns. I would like to express my appreciation for her help.