I pay for my own medication and when I was really sick for admission they told me to pay my own money 80k cash even though I had a hospital plan

I pay for my own medication and when I was really sick for admission they told me to pay my own money 80k cash even though I had a hospital plan. So I had to go to a public hospital and I also paid for casual with my own money at the private hospital that sent me to a public hospital, your services to me are useless basically.