FM
Fanang M
1 reviews | Active since May 2020
12 May 2020, 13:37
I need the authorization
I should be going for surgery tomorrow, since my Doctor requested for pre authorization from Affinity Health last week Thursday. Can you believe it even today I haven’t received the authorization. They been taking me back and forth saying I should send the the medical billing report since from 2018. both my doctor and I’ve sent them , called them this morning they claimed that they haven’t received anything. I’ve resent it and the response I got was that they are still processing it. I’ve lost patience and my surgery is tomorrow
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
12 May 2020, 13:58Good Day Fanang
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to provide resolution. A Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to provide resolution. A Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply12 May 2020, 13:58
Official
Good Day Fanang
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to provide resolution. A Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to provide resolution. A Complaints Officer will be in contact with you to provide further assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
14 May 2020, 13:40Good Day Fanang,
We can confirm that the Pre-Authorisation Department was in contact with you continuously to advise on the relevant documentation required for your authorisation request.
All documentation provided was assessed and contact was made to you advising of the outcome, an email was also sent to you which provides further clarity regarding your authorisation request.
Affinity Health puts customer service as top priority and ensures that every member is dealt with in a professional manner and feedback is provided to members timeously.
Should you require any further assistance, you are welcome to contact us and we will gladly assist you.
Kind Regards
Affinity Health Management Team
We can confirm that the Pre-Authorisation Department was in contact with you continuously to advise on the relevant documentation required for your authorisation request.
All documentation provided was assessed and contact was made to you advising of the outcome, an email was also sent to you which provides further clarity regarding your authorisation request.
Affinity Health puts customer service as top priority and ensures that every member is dealt with in a professional manner and feedback is provided to members timeously.
Should you require any further assistance, you are welcome to contact us and we will gladly assist you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply14 May 2020, 13:40
Official
Good Day Fanang,
We can confirm that the Pre-Authorisation Department was in contact with you continuously to advise on the relevant documentation required for your authorisation request.
All documentation provided was assessed and contact was made to you advising of the outcome, an email was also sent to you which provides further clarity regarding your authorisation request.
Affinity Health puts customer service as top priority and ensures that every member is dealt with in a professional manner and feedback is provided to members timeously.
Should you require any further assistance, you are welcome to contact us and we will gladly assist you.
Kind Regards
Affinity Health Management Team
We can confirm that the Pre-Authorisation Department was in contact with you continuously to advise on the relevant documentation required for your authorisation request.
All documentation provided was assessed and contact was made to you advising of the outcome, an email was also sent to you which provides further clarity regarding your authorisation request.
Affinity Health puts customer service as top priority and ensures that every member is dealt with in a professional manner and feedback is provided to members timeously.
Should you require any further assistance, you are welcome to contact us and we will gladly assist you.
Kind Regards
Affinity Health Management Team