JP
Juan P

1 reviews | Active since Jun 2015

29 Jun 2015, 13:56

I'm very dissapointed in the service,.

I'm very disappointed with affinity health. Fist they got the package wrong. Second I wanted to know how long I had to wait for chronic medication before i take the policy, im not happy to wait 6 months and does not want his policy. Please cancell the policy and pay all my money back. <br> <br> Im a cronic diabetic that needs to see my gp atleast 1 tim per month, it was explaind like that. I was never put on a day to day, and the payment went of a monthe before the time, and before i heard the duration to wait for cronic medication. <br> <br> So please resolve this issue, for Chantal after telefonic conversation and emailing has done nothing.<br> <br> PLEASE PAY ME MY MONEY. I NEED A COMPANY THAT CAN SAFEME. NOT KILL ME.<br> <br> <br> <br> Thank you and await your quick response<br> Juan

0
Replies (1)
Affinity Health
Affinity Health's reply29 Jun 2015, 14:52
Official
Hello JuanPretorius,

Thank you for reporting your experience on HelloPeter.

I have requested a report from our Customer Care department, and they are aware of the current situation and an in-depth investigation is currently underway.

We are working hard to resolve any and all discrepancies related to your feedback.

Best Regards
The Affinity Health Management Team