PR
Paul R
1 reviews | Active since May 2024
04 Dec 2025, 12:38
I hope its not an emergency
They seem to do all they say they will do but they will go out of their way to make everything as difficult as posible. You will have to Whatsapp and phone multiple times to get pre-authorisation. You will wait for hours (like 6 of them) to get the approval. You will have to get multiple authorisations when you need to go to the hospital, 1 of casualties and then again for x-rays etc. All of this makes me very concerned about how a serious emergency will be handeled.
Im going back to Medical Aid as I cannot handle this any more.
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
04 Dec 2025, 13:39Good day Paul,
We’re very sorry to hear about the difficulties you’ve faced with the authorisation process. This is certainly not the level of service we aim to provide, and we understand how frustrating and concerning this must have been for you especially during times when you need quick and reliable support.
We would appreciate the opportunity to look into what went wrong and assist you personally. Your details will be escalated to the Complaints Department for investigation and feedback will be provided to you in due course.
Kind Regards,
Affinity Health Management Team
We’re very sorry to hear about the difficulties you’ve faced with the authorisation process. This is certainly not the level of service we aim to provide, and we understand how frustrating and concerning this must have been for you especially during times when you need quick and reliable support.
We would appreciate the opportunity to look into what went wrong and assist you personally. Your details will be escalated to the Complaints Department for investigation and feedback will be provided to you in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply04 Dec 2025, 13:39
Official
Good day Paul,
We’re very sorry to hear about the difficulties you’ve faced with the authorisation process. This is certainly not the level of service we aim to provide, and we understand how frustrating and concerning this must have been for you especially during times when you need quick and reliable support.
We would appreciate the opportunity to look into what went wrong and assist you personally. Your details will be escalated to the Complaints Department for investigation and feedback will be provided to you in due course.
Kind Regards,
Affinity Health Management Team
We’re very sorry to hear about the difficulties you’ve faced with the authorisation process. This is certainly not the level of service we aim to provide, and we understand how frustrating and concerning this must have been for you especially during times when you need quick and reliable support.
We would appreciate the opportunity to look into what went wrong and assist you personally. Your details will be escalated to the Complaints Department for investigation and feedback will be provided to you in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
04 Dec 2025, 15:44Good day Paul,
Thank you for your response.
Please be advised that the Complaints Department will contact you once the investigation has been finalised.
Kind Regards,
Affinity Health Management Team
Thank you for your response.
Please be advised that the Complaints Department will contact you once the investigation has been finalised.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply04 Dec 2025, 15:44
Official
Good day Paul,
Thank you for your response.
Please be advised that the Complaints Department will contact you once the investigation has been finalised.
Kind Regards,
Affinity Health Management Team
Thank you for your response.
Please be advised that the Complaints Department will contact you once the investigation has been finalised.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
09 Dec 2025, 12:37Good day Paul,
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and provide further clarity regarding our pre-authorisation process.
Please do not hesitate to reach out should you require any additional information or assistance concerning our benefits or processes.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and provide further clarity regarding our pre-authorisation process.
Please do not hesitate to reach out should you require any additional information or assistance concerning our benefits or processes.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply09 Dec 2025, 12:37
Official
Good day Paul,
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and provide further clarity regarding our pre-authorisation process.
Please do not hesitate to reach out should you require any additional information or assistance concerning our benefits or processes.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and provide further clarity regarding our pre-authorisation process.
Please do not hesitate to reach out should you require any additional information or assistance concerning our benefits or processes.
Kind Regards,
Affinity Health Management Team