I have now dealt with Gabriel M

I have now dealt with Gabriel M. twice and felt compelled to write a second review because truly exceptional customer service deserves to be recognised. From the moment he assisted me, Gabriel was professional, knowledgeable, and incredibly efficient. What stood out most was his attitude – calm, patient, and genuinely helpful. He made me feel like a person, not just another query. In a space where dealing with medical cover and authorisations can often be stressful or confusing, Gabriel made the entire process smooth and reassuring. He explained everything clearly, responded quickly, and handled the situation with competence and kindness. Affinity should be incredibly proud to have someone like Gabriel representing the company. Service like this is rare, and he absolutely deserves recognition. Thank you, Gabriel.