1 reviews | Active since Jan 2023
I had to wait for 3 hrs for flue medication prescription
The consultant Glen responded very fast to my callback.. I could not hear him properly, they was lot of noise in the back-Glen informed me a nurse will phone me to take symptoms and give out recommendations.. A nurse phoned after 45 minutes 🤦, assisted and informed me he will send me the prescription, I waited for a full hour for that prescription. I send a callback again, Glen responded again immediately - he transferred me to a nurse charmain-charmain informed me that the nurse I spoke to earlier did not write any recommended medication for me and therefore they will need to ask my symptoms again, confirmed someone will phone me again.... I sent another callback_ Bradlene a consultant was able to assist me with my recommended medication after 3 hours in contact with affinity - 3 hrs for flue medication
Thank you for bringing this to our attention.
Your Complaint has been referred to the Complaints Department for further investigation and feedback.
Kindly await further communication.
Warm Regards,
Affinity Health Management Team.
Thank you for bringing this to our attention.
Your Complaint has been referred to the Complaints Department for further investigation and feedback.
Kindly await further communication.
Warm Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has tried making contact with you in relation to your complaints, however, the attempt was unsuccessful.
Should you wish to be provided with feedback, kindly make contact with us for further assistance.
Warm Regards,
Romaana.
We can confirm that a Complaints Officer has tried making contact with you in relation to your complaints, however, the attempt was unsuccessful.
Should you wish to be provided with feedback, kindly make contact with us for further assistance.
Warm Regards,
Romaana.