S
Sinah
1 reviews | Active since Dec 2025
02 Dec 2025, 08:45
I couldn’t get hel...
I couldn’t get help from agents until I complained but I received it eventually
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Replies (1)
Affinity Health's replyOfficial
02 Dec 2025, 08:55Dear Sinah,
We sincerely apologise that you struggled to receive assistance initially — that is not the standard of service we aim to deliver. We’re glad to hear that once your concern was raised, it was resolved and you eventually received the help you needed.
Please know that your feedback is valuable and will be shared with the relevant teams to ensure faster, more consistent service in future. If you ever need assistance again, our team is always here to support you.
Warm regards,
Affinity Health Management Team
We sincerely apologise that you struggled to receive assistance initially — that is not the standard of service we aim to deliver. We’re glad to hear that once your concern was raised, it was resolved and you eventually received the help you needed.
Please know that your feedback is valuable and will be shared with the relevant teams to ensure faster, more consistent service in future. If you ever need assistance again, our team is always here to support you.
Warm regards,
Affinity Health Management Team
Affinity Health's reply02 Dec 2025, 08:55
Official
Dear Sinah,
We sincerely apologise that you struggled to receive assistance initially — that is not the standard of service we aim to deliver. We’re glad to hear that once your concern was raised, it was resolved and you eventually received the help you needed.
Please know that your feedback is valuable and will be shared with the relevant teams to ensure faster, more consistent service in future. If you ever need assistance again, our team is always here to support you.
Warm regards,
Affinity Health Management Team
We sincerely apologise that you struggled to receive assistance initially — that is not the standard of service we aim to deliver. We’re glad to hear that once your concern was raised, it was resolved and you eventually received the help you needed.
Please know that your feedback is valuable and will be shared with the relevant teams to ensure faster, more consistent service in future. If you ever need assistance again, our team is always here to support you.
Warm regards,
Affinity Health Management Team