RK
Rozelle K
1 reviews | Active since Nov 2016
28 Nov 2024, 12:31
I Challenge the clinical team at Affinity health!
Worst mistake of my life!
I joined Affinity health and paid faithfully. The time came when i finally needed them and wow! surprise surprise, they declining my requests.
The clinical team at Affinity declines my request saying that i knew about my condition when i joined. I want to challenge Affinity health on this platform to make contact with me and give me the Doctors name that has diagnosed me prior to now. i want my medical reports attached to it as well.
i wait for 21 days for a clinical review response but for money that i must pay, they cal with 24 hours!
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Replies (3)0
Replies (3)RK
Rozelle K's updateReviewer Update
28 Nov 2024, 13:31You obviously did not hear me... i want to know how you can say i had a pre-existing condition. Please i demand the doctor who has diagnosed me, cos at this point i only knew i had dry skin in May and affinity says in may i knew i had a condition. please send me the medical report that tells you that i knew my dry skin was related to a problem i have already had, cos for you to say that i knew, means that some doctor in South Africa has tested me and told me i have a condition.
Please tell me who that doctor is
Please tell me who that doctor is
RK
Rozelle K's update28 Nov 2024, 13:31
Reviewer Update
You obviously did not hear me... i want to know how you can say i had a pre-existing condition. Please i demand the doctor who has diagnosed me, cos at this point i only knew i had dry skin in May and affinity says in may i knew i had a condition. please send me the medical report that tells you that i knew my dry skin was related to a problem i have already had, cos for you to say that i knew, means that some doctor in South Africa has tested me and told me i have a condition.
Please tell me who that doctor is
Please tell me who that doctor is
Affinity Health's replyOfficial
28 Nov 2024, 13:46Good day Rozelle,
Due to the sensitive nature of this case, all further correspondence will be handled via email by the Complaints Department. This will ensure full compliance with the requirements of the Protection of Personal Information (POPI) Act.
Kind Regards,
Due to the sensitive nature of this case, all further correspondence will be handled via email by the Complaints Department. This will ensure full compliance with the requirements of the Protection of Personal Information (POPI) Act.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply28 Nov 2024, 13:46
Official
Good day Rozelle,
Due to the sensitive nature of this case, all further correspondence will be handled via email by the Complaints Department. This will ensure full compliance with the requirements of the Protection of Personal Information (POPI) Act.
Kind Regards,
Due to the sensitive nature of this case, all further correspondence will be handled via email by the Complaints Department. This will ensure full compliance with the requirements of the Protection of Personal Information (POPI) Act.
Kind Regards,
Affinity Health Management Team
RK
Rozelle K's updateReviewer Update
28 Nov 2024, 14:23lol very convenient! now theres POPI Act.
i want the doctors report, the doctor that gave you the confidence to tell me i have a pre existing condition!
the complaints department has not even rep**** to my appeal, yet you tell me i must deal with them. I want nothing more from you, all i want is the details of the Doctor that diagnosed me that gave you the confidence to tell me i have a condition!
i want the doctors report, the doctor that gave you the confidence to tell me i have a pre existing condition!
the complaints department has not even rep**** to my appeal, yet you tell me i must deal with them. I want nothing more from you, all i want is the details of the Doctor that diagnosed me that gave you the confidence to tell me i have a condition!
RK
Rozelle K's update28 Nov 2024, 14:23
Reviewer Update
lol very convenient! now theres POPI Act.
i want the doctors report, the doctor that gave you the confidence to tell me i have a pre existing condition!
the complaints department has not even rep**** to my appeal, yet you tell me i must deal with them. I want nothing more from you, all i want is the details of the Doctor that diagnosed me that gave you the confidence to tell me i have a condition!
i want the doctors report, the doctor that gave you the confidence to tell me i have a pre existing condition!
the complaints department has not even rep**** to my appeal, yet you tell me i must deal with them. I want nothing more from you, all i want is the details of the Doctor that diagnosed me that gave you the confidence to tell me i have a condition!