AG
Adele G
1 reviews | Active since Jun 2020
18 Nov 2024, 16:09
I am schocked😢😢😢
I am shocked right now, Affinity Health just rejected my application for Day to day and Hospital cover. They will cover me for everything except for any Mental health related issues. Since when does companies discriminate against people with depression. Our brains do not function normal because it can't produce seritonin. So to get the right seritonin levels you need medication. So now I wonder if they do this to all their clients, new and old, is everyone just happy to be rejected, weather it is heart problems, or highblood pressure. Or is it the Mental Health only. So they discriminate against people with mental illness. Well let me try the next insurer. I will probably have the same problem with all the medical aids or it is going to cost me a fortune😢😢😢
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
18 Nov 2024, 16:20Good day Adele,
Thank you for reaching out, and we are truly sorry to hear about the difficulties you have faced with the policy.
We will refer your complaint to the relevant department in order for a thorough investigation to be conducted.
A Complaints Officer will reach out to you discuss the findings and also provide you with a reasonable explaination regarding the rejection.
Kind Regards
Affinity Health Management Team
Thank you for reaching out, and we are truly sorry to hear about the difficulties you have faced with the policy.
We will refer your complaint to the relevant department in order for a thorough investigation to be conducted.
A Complaints Officer will reach out to you discuss the findings and also provide you with a reasonable explaination regarding the rejection.
Kind Regards
Affinity Health Management Team
Affinity Health's reply18 Nov 2024, 16:20
Official
Good day Adele,
Thank you for reaching out, and we are truly sorry to hear about the difficulties you have faced with the policy.
We will refer your complaint to the relevant department in order for a thorough investigation to be conducted.
A Complaints Officer will reach out to you discuss the findings and also provide you with a reasonable explaination regarding the rejection.
Kind Regards
Affinity Health Management Team
Thank you for reaching out, and we are truly sorry to hear about the difficulties you have faced with the policy.
We will refer your complaint to the relevant department in order for a thorough investigation to be conducted.
A Complaints Officer will reach out to you discuss the findings and also provide you with a reasonable explaination regarding the rejection.
Kind Regards
Affinity Health Management Team
AG
Adele G's updateReviewer Update
18 Nov 2024, 16:23Not interested. Thank you
AG
Adele G's update18 Nov 2024, 16:23
Reviewer Update
Not interested. Thank you
Affinity Health's replyOfficial
19 Nov 2024, 15:32Dear Adele,
We acknowledge that you are not interested in any feedback in relation to the review that you have posted, however, in order to provide clarity and insight we would like to provide you with the below information:
We can confirm that Affinity Health did not reject any application. All applications received undergo Quality Assurance checks and based on the evaluation of the call and what was disclosed, it was found that you were required to be provided with enough information as possible to make an informed decision about the type of medical cover you select to assist with your healthcare needs.
While we understand that private medical cover is becoming rather costly, it is important to note that Affinity Health can only provide you with cover according to the terms and conditions of what is covered on the policies. Being a medical insurance, the plan has its own exclusions as well as applicable limitations for use.
It is important to note that no persons with a health condition will be discriminated by Affinity Health, however, we do have an obligation in the sector to ensure that all applicants are provided with the relevant information to make an informed decision and is aware on what the policy can be used for.
We recommend you do the relevant research to find a medical cover that is affordable and suitable to cover your specific needs.
We wish you all the best.
Kind Regards,
Affinity Health Management Team
We acknowledge that you are not interested in any feedback in relation to the review that you have posted, however, in order to provide clarity and insight we would like to provide you with the below information:
We can confirm that Affinity Health did not reject any application. All applications received undergo Quality Assurance checks and based on the evaluation of the call and what was disclosed, it was found that you were required to be provided with enough information as possible to make an informed decision about the type of medical cover you select to assist with your healthcare needs.
While we understand that private medical cover is becoming rather costly, it is important to note that Affinity Health can only provide you with cover according to the terms and conditions of what is covered on the policies. Being a medical insurance, the plan has its own exclusions as well as applicable limitations for use.
It is important to note that no persons with a health condition will be discriminated by Affinity Health, however, we do have an obligation in the sector to ensure that all applicants are provided with the relevant information to make an informed decision and is aware on what the policy can be used for.
We recommend you do the relevant research to find a medical cover that is affordable and suitable to cover your specific needs.
We wish you all the best.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply19 Nov 2024, 15:32
Official
Dear Adele,
We acknowledge that you are not interested in any feedback in relation to the review that you have posted, however, in order to provide clarity and insight we would like to provide you with the below information:
We can confirm that Affinity Health did not reject any application. All applications received undergo Quality Assurance checks and based on the evaluation of the call and what was disclosed, it was found that you were required to be provided with enough information as possible to make an informed decision about the type of medical cover you select to assist with your healthcare needs.
While we understand that private medical cover is becoming rather costly, it is important to note that Affinity Health can only provide you with cover according to the terms and conditions of what is covered on the policies. Being a medical insurance, the plan has its own exclusions as well as applicable limitations for use.
It is important to note that no persons with a health condition will be discriminated by Affinity Health, however, we do have an obligation in the sector to ensure that all applicants are provided with the relevant information to make an informed decision and is aware on what the policy can be used for.
We recommend you do the relevant research to find a medical cover that is affordable and suitable to cover your specific needs.
We wish you all the best.
Kind Regards,
Affinity Health Management Team
We acknowledge that you are not interested in any feedback in relation to the review that you have posted, however, in order to provide clarity and insight we would like to provide you with the below information:
We can confirm that Affinity Health did not reject any application. All applications received undergo Quality Assurance checks and based on the evaluation of the call and what was disclosed, it was found that you were required to be provided with enough information as possible to make an informed decision about the type of medical cover you select to assist with your healthcare needs.
While we understand that private medical cover is becoming rather costly, it is important to note that Affinity Health can only provide you with cover according to the terms and conditions of what is covered on the policies. Being a medical insurance, the plan has its own exclusions as well as applicable limitations for use.
It is important to note that no persons with a health condition will be discriminated by Affinity Health, however, we do have an obligation in the sector to ensure that all applicants are provided with the relevant information to make an informed decision and is aware on what the policy can be used for.
We recommend you do the relevant research to find a medical cover that is affordable and suitable to cover your specific needs.
We wish you all the best.
Kind Regards,
Affinity Health Management Team