JS
Judy S
1 reviews | Active since May 2019
09 Jul 2022, 12:06
Hurry up and wait
I have logged a request for a uath number to consult with a Dr No responses given being Saturday Dr's close at one. Log a complaint now I have to wait 2 days for a response Yet come month end the know exactly how to debit my account. This is bull**** I want a response before the the dr close today. I will take my baby to casualty and believe me I will not be held liable for any payments due to the poor service
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Affinity Health's replyOfficial
09 Jul 2022, 19:21Good day Judy S,
Thank you for raising your concerns with us.
We, at Affinity Health, take reviews of this nature extremely seriously and strive to correct this type of error immediately.
We can assure you that processes are put into place to ensure fast and efficient service is provided to our members.
We can further confirm that you have been assisted with your request.
Sincere apologies for the inconvenience caused.
Kind Regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
We, at Affinity Health, take reviews of this nature extremely seriously and strive to correct this type of error immediately.
We can assure you that processes are put into place to ensure fast and efficient service is provided to our members.
We can further confirm that you have been assisted with your request.
Sincere apologies for the inconvenience caused.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply09 Jul 2022, 19:21
Official
Good day Judy S,
Thank you for raising your concerns with us.
We, at Affinity Health, take reviews of this nature extremely seriously and strive to correct this type of error immediately.
We can assure you that processes are put into place to ensure fast and efficient service is provided to our members.
We can further confirm that you have been assisted with your request.
Sincere apologies for the inconvenience caused.
Kind Regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
We, at Affinity Health, take reviews of this nature extremely seriously and strive to correct this type of error immediately.
We can assure you that processes are put into place to ensure fast and efficient service is provided to our members.
We can further confirm that you have been assisted with your request.
Sincere apologies for the inconvenience caused.
Kind Regards,
Affinity Health Management Team