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Tiaan S

1 reviews | Active since Jul 2019

09 Mar 2022, 11:19

How to alienate your customers, a step by step guide by Affinity Health

I was an affinity customer a while back, was quite happy with their service actually. I decided to move purely based on the fact that I wanted medical aid, not medical insurance which is what they provide. Now, several years since that, I am being HARASSED by their call centre. Literally every day I get a phone call from them trying to sell me medical cover again, all you're doing is ensuring that I will never support you again. Dunno where these companies get off thinking they can harass their ex-customers like this. I block a number, and the following day they start harassing you with a new number. Seriously. Stop. I don't want your service and following your harassment, you have ensured I will never consider you, or recommend your service again.

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Replies (2)
Affinity Health
Affinity Health's reply09 Mar 2022, 11:24
Official
Good Day Tiaan, thank you for voicing your frustrations to us.

Kindly note that a request will be relayed to the Independent Sales Brokerage to remove your details from their systems and feedback will be communicated in due course.

Best Regards,
Affinity Health Team
Affinity Health
Affinity Health's reply11 Mar 2022, 16:00
Official
Good Day Tiaan,

Thank you for your patience.

The Independent Sales Brokerage has confirmed that your details have been removed from their database and you will not be receiving any calls going forward.

Please accept our sincere apology for the inconvenience caused.

Kind Regards
Affinity Health Management Team