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AR
Andre R

1 reviews | Active since Feb 2019

23 May 2024, 13:05

Hospital pre authorization

I have been to a urologist and have to go for a biopsy. It's been a nightmare to get help. All quotations sent through. The whatsapp route is truly horrific as you almost start from the start everytime. Am in massive pain, and can't get help.

0
Replies (7)
Affinity Health
Affinity Health's reply23 May 2024, 13:13
Official
Good Day Andre,

Thank you for reaching out and sharing your frustrations, here, with us.

Please note that an investigation will be conducted and a Complaints Officer will be in contact with you to further provide feedback.

Warm regards,
Affinity Health Management Team.
Affinity Health
Affinity Health's reply23 May 2024, 16:14
Official
Good Day Andre,

Please note that a Complaints Officer has attempted to contact you, however, to no avail.

Kind regards,
Affinity Health Management Team.
AR
Andre R's update24 May 2024, 09:45
Reviewer Update
I did get hold of them. They told me they dealing with the hospital. Still no joy. Need help urgently. If you don't get hold of them , you get zero feedback.
Affinity Health
Affinity Health's reply24 May 2024, 09:59
Official
Good Day Andre,

We can confirm that a Complaints Officer has contacted you and is working on getting your complaint resolved.

Best regards,
Affinity Health Management Team.
Affinity Health
Affinity Health's reply24 May 2024, 16:17
Official
Good Day Andre,

We can verify that a Complaints Officer has reached out to you and your issue has been addressed and resolved.
Best regards,
Affinity Health Management Team.
AR
Andre R's update24 May 2024, 17:16
Reviewer Update
Thank you for sorting this matter out.
Affinity Health
Affinity Health's reply27 May 2024, 08:42
Official
Dear Andre,

You are truly most welcome, we are happy that you have been assisted.

Warm regards,
Affinity Health Management Team.