Hospital admission

As a family we have had very good experiences with day to day doctors visits and a few medicine payments at dischem. Affinity has consistently approved and paid our doctors in good time. However, we have had a very bad experience with trying to get a hospital admission. Even with the doctor personally calling to advise that all tried treatments have failed and that a pre existing gout condition might not be the cause and that all known treatments for this condition are failing and there is a concern that it could be something else that can’t be picked up with normal exams. Affinity told the doctor that I should go to a state hospital, as they will not reconsider. It would be nice to have someone contact me and advise further. As a hospital plan, affinity has failed us. And we are deeply concerned if an emergency were to occur with our kids. I have currently been in extreme pain for a week and unable to walk and affinity refuses to budge. We Have lost faith that affinity will help us.