Hospital Admission

<p>Affinity Health requires to much administration from the client side.</p> <p> </p> <p>Waited 3 hours to admit my pregnant wife due to administration requirements.</p> <p>Upon calling the admissions department could not get through, phone lines ring unaccounted for.</p> <p>Upon finally getting through , the excuse was that there is a problem with Africa Assist lines.</p> <p> </p> <p>I am horified by the level of service with no formal apologies. The process to admit into hospital is extremely unpleasant and horrifying.</p> <p> </p> <p>I work in a customer service enviroment and this which i get at Affinity Health is possibly the worst i have ever experienced next to Nedbank.</p> <p> </p> <p>The amount of admin the client/patient has to do before anything gets done is mind blowing.</p> <p> </p> <p>Bad Bad Bad Sevice , i want to leave this company and let people know this which i have been through.</p> <p> </p> <p>How does an authorisation contact centre close at 16:30???</p>