Horrifying experience.

Worst experience ever and I'm currently facing this experience. My son and I got more sick evrn though they recommended their counter medication. Today we went to the doctor and the guy who gave authorization was so rude to begin with..after sending them the prescription I had to call them ask for their rescript. The guy I spoke to said it would take 15-20 minutes. So as sick as we are we went to a pharmacy to get that medication as it would only take 20 minutes. I'm sitting here 3 hours later with a feverish child waiting for our prescription from Affinity, I've called 4-5 times in the last 3 hours, some consultants are so rude and some even hang up the phone ! On top of that, they get hold of the medical team only for them to provide ONE of the documents instead of 2. Now that means I still have to wait for the second one for however many hours because they need to check if anyone is "available" to assi🤦♀️ Like I said, while all this is happening, my son and I are not feeling well. I'm done with them 🙌