1 reviews | Active since Jun 2025
Horrific experience
This 5-star rating is dedicated to Titus Matlanye the only person who saved me from what felt like a slow, painful death, after over three weeks of calling every single day just to get my chronic form approved.
The amount of stress I went through is beyond words. I religiously pay my monthly subscription, yet somehow, I still had to pay cash over the counter for life-saving medication meds that should have been covered.
Not only was my health put at risk, but I was also financially burdened for something I’ve already paid for. I deserve serious compensation for this nightmare. If it weren’t for Titus, who finally stepped in and actually did something, I don’t know where I’d be.
Titus Matlanye Is only reason I’m giving this rating in-fact give that agent a raise because everything else? A disgrace
Thank you for taking the time to share your experience and for highlighting the exceptional service provided by Titus Matlanye. We’re truly grateful for your kind words and will ensure that your feedback is shared with both Titus and his management team. Recognition such as this is deeply appreciated and encourages the continued delivery of excellent service.
We would also like to sincerely apologize for the distress and inconvenience you experienced leading up to the resolution of your chronic form approval. We understand how important timely access to chronic medication is, and we regret the impact this delay had on both your health and finances.
Your concerns are being taken seriously. We will escalate this matter for internal review to understand what went wrong and to ensure that appropriate corrective action is taken. While we cannot guarantee compensation, we will certainly investigate the circumstances that caused the delay.
Thank you once again for your patience and for recognizing the efforts of Titus.
Kind Regards,
Affinity Health Management Team
Thank you for taking the time to share your experience and for highlighting the exceptional service provided by Titus Matlanye. We’re truly grateful for your kind words and will ensure that your feedback is shared with both Titus and his management team. Recognition such as this is deeply appreciated and encourages the continued delivery of excellent service.
We would also like to sincerely apologize for the distress and inconvenience you experienced leading up to the resolution of your chronic form approval. We understand how important timely access to chronic medication is, and we regret the impact this delay had on both your health and finances.
Your concerns are being taken seriously. We will escalate this matter for internal review to understand what went wrong and to ensure that appropriate corrective action is taken. While we cannot guarantee compensation, we will certainly investigate the circumstances that caused the delay.
Thank you once again for your patience and for recognizing the efforts of Titus.
Kind Regards,
Affinity Health Management Team