SM
Shoki M
1 reviews | Active since Jun 2021
02 Jun 2021, 01:31
Horrible service, ****
I was billed/ debited twice on 02 April 2021, NOTHING was done to rectify this. It actually took them a good five days to respond to my query. Yesterday on 01June 2021, I was once again billed twice again for the month of June 2021. Affinity Health is doing ********** practices to ****** money from their customers, probably with the notion that the customer won't notice. I am so livid. I am cancelling this Medical insurance. It's a ****. Don't bother contacting them. Their service delivery is horrible. Move along... Don't bother with AFFINITY HEALTH.
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Replies (2)
Affinity Health's replyOfficial
02 Jun 2021, 07:36Good Day Shoki,
Thank you for taking the time to raise your concerns with us.
Please be advised that the matter will be investigated and a Complaints Officer will be in contact with you to provide clarity and resolution regarding this matter.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Please be advised that the matter will be investigated and a Complaints Officer will be in contact with you to provide clarity and resolution regarding this matter.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Jun 2021, 07:36
Official
Good Day Shoki,
Thank you for taking the time to raise your concerns with us.
Please be advised that the matter will be investigated and a Complaints Officer will be in contact with you to provide clarity and resolution regarding this matter.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Please be advised that the matter will be investigated and a Complaints Officer will be in contact with you to provide clarity and resolution regarding this matter.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
09 Jun 2021, 10:21Good Day Shoki,
We can confirm that a Complaints Officer was in contact with you and requested for you to send through the relevant documentation in order for us to investigate the matter further.
We await further communication from you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and requested for you to send through the relevant documentation in order for us to investigate the matter further.
We await further communication from you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply09 Jun 2021, 10:21
Official
Good Day Shoki,
We can confirm that a Complaints Officer was in contact with you and requested for you to send through the relevant documentation in order for us to investigate the matter further.
We await further communication from you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and requested for you to send through the relevant documentation in order for us to investigate the matter further.
We await further communication from you.
Kind Regards
Affinity Health Management Team