C
Charles
1 reviews | Active since Jan 2021
08 Jan 2025, 12:40
Horrible service from Affinity
I do not know what else to do for Affinity health to pay for my claims . I had an accident which let me to ER , I have claimed for few of the producers but for some reason they are not paying or responding. Everytime I call an agent promise to come back to me and they never do .My claim was done in September, we are in Jan and no luck
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
08 Jan 2025, 12:55Good day Charles
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we strive to provide.
Please know that we take your concerns very seriously and this matter will be investigated. Feedback will be communicated once we have concluded our investigation.
Best regards
Affinity Health Management Team
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we strive to provide.
Please know that we take your concerns very seriously and this matter will be investigated. Feedback will be communicated once we have concluded our investigation.
Best regards
Affinity Health Management Team
Affinity Health's reply08 Jan 2025, 12:55
Official
Good day Charles
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we strive to provide.
Please know that we take your concerns very seriously and this matter will be investigated. Feedback will be communicated once we have concluded our investigation.
Best regards
Affinity Health Management Team
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we strive to provide.
Please know that we take your concerns very seriously and this matter will be investigated. Feedback will be communicated once we have concluded our investigation.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
20 Jan 2025, 09:12Dear Charles,
Thank you for bringing your concerns to our attention and giving us the opportunity to address them.
We can confirm that our Complaints Team has constantly communicated with you to resolve this matter. Additionally, all of your claims have been honoured, and the relevant communication was sent to you via email.
Please accept our sincerest apologies for the delay in service you experienced. We deeply value your patience and understanding as we worked to resolve your concerns.
If there is anything further we can assist you with, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention and giving us the opportunity to address them.
We can confirm that our Complaints Team has constantly communicated with you to resolve this matter. Additionally, all of your claims have been honoured, and the relevant communication was sent to you via email.
Please accept our sincerest apologies for the delay in service you experienced. We deeply value your patience and understanding as we worked to resolve your concerns.
If there is anything further we can assist you with, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team
Affinity Health's reply20 Jan 2025, 09:12
Official
Dear Charles,
Thank you for bringing your concerns to our attention and giving us the opportunity to address them.
We can confirm that our Complaints Team has constantly communicated with you to resolve this matter. Additionally, all of your claims have been honoured, and the relevant communication was sent to you via email.
Please accept our sincerest apologies for the delay in service you experienced. We deeply value your patience and understanding as we worked to resolve your concerns.
If there is anything further we can assist you with, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention and giving us the opportunity to address them.
We can confirm that our Complaints Team has constantly communicated with you to resolve this matter. Additionally, all of your claims have been honoured, and the relevant communication was sent to you via email.
Please accept our sincerest apologies for the delay in service you experienced. We deeply value your patience and understanding as we worked to resolve your concerns.
If there is anything further we can assist you with, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team