LL
Louisa L
1 reviews | Active since Oct 2018
21 Oct 2025, 15:26
horrible service
What a terrible service i received for the first time trying to get medical help for my daughter, i spoke to the doctor in the morning i explained everything to him and he said he will send prescription, its 16h00pm no prescription has been sent...is this how am going to struggle when my kids are sick??? This is totally B.S... I have to call and do a follow up?? Like really??
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Affinity Health's replyOfficial
21 Oct 2025, 15:36Good day Louisa,
We sincerely apologize for the experience you had. This is not the standard of service we aim to provide, especially when it concerns your child’s health.
Please be assured that your complaint has been escalated, and a complaints officer will investigate the matter and be in touch with you directly to address your concerns.
Thank you for bringing this to our attention.
Best regards,
Affinity Health Management Team
We sincerely apologize for the experience you had. This is not the standard of service we aim to provide, especially when it concerns your child’s health.
Please be assured that your complaint has been escalated, and a complaints officer will investigate the matter and be in touch with you directly to address your concerns.
Thank you for bringing this to our attention.
Best regards,
Affinity Health Management Team
Affinity Health's reply21 Oct 2025, 15:36
Official
Good day Louisa,
We sincerely apologize for the experience you had. This is not the standard of service we aim to provide, especially when it concerns your child’s health.
Please be assured that your complaint has been escalated, and a complaints officer will investigate the matter and be in touch with you directly to address your concerns.
Thank you for bringing this to our attention.
Best regards,
Affinity Health Management Team
We sincerely apologize for the experience you had. This is not the standard of service we aim to provide, especially when it concerns your child’s health.
Please be assured that your complaint has been escalated, and a complaints officer will investigate the matter and be in touch with you directly to address your concerns.
Thank you for bringing this to our attention.
Best regards,
Affinity Health Management Team