LZ
Lindokuhle Z
1 reviews | Active since Mar 2022
14 Feb 2025, 11:33
Horrible Experience
I would (O) star if I could I'm not happy with there communication i called them many times and not even one person want to assist me regarding my cancelation, The sales person didn't explain how this medical insurance works to me. I wont recommend this company(Affinity) even to devil himself horrible experience
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
14 Feb 2025, 11:41Good day Lindokuhle,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply14 Feb 2025, 11:41
Official
Good day Lindokuhle,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We sincerely apologize for the delay in service that you experienced and can assure you that this is not the standard of service we are known for.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
18 Feb 2025, 11:52Dear Lindokuhle,
We can confirm that a consultant has been in contact with you and has assisted as per your request.
We apologise for the inconvenience caused in the matter.
Thanks,
Affinity Health Management Team
We can confirm that a consultant has been in contact with you and has assisted as per your request.
We apologise for the inconvenience caused in the matter.
Thanks,
Affinity Health Management Team
Affinity Health's reply18 Feb 2025, 11:52
Official
Dear Lindokuhle,
We can confirm that a consultant has been in contact with you and has assisted as per your request.
We apologise for the inconvenience caused in the matter.
Thanks,
Affinity Health Management Team
We can confirm that a consultant has been in contact with you and has assisted as per your request.
We apologise for the inconvenience caused in the matter.
Thanks,
Affinity Health Management Team