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retshidisitswe M
1 reviews | Active since Feb 2012
21 May 2019, 08:07
horrible customer service
i sent an email on the 7th may asking for my policy to be cancelled because i didnt need it anymore.
on the 20th May over a R1000 got deducted from my account. i would like my money back please and policy cancelled immediately
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
21 May 2019, 08:31Good Day Retshidisitswe
Thank you for bringing this matter to our attention.
Please be advised that an investigation will be conducted by the Complaints Department and contact will be made to you in due course.
Kind Regards
The Affinity Health Management Team
Thank you for bringing this matter to our attention.
Please be advised that an investigation will be conducted by the Complaints Department and contact will be made to you in due course.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply21 May 2019, 08:31
Official
Good Day Retshidisitswe
Thank you for bringing this matter to our attention.
Please be advised that an investigation will be conducted by the Complaints Department and contact will be made to you in due course.
Kind Regards
The Affinity Health Management Team
Thank you for bringing this matter to our attention.
Please be advised that an investigation will be conducted by the Complaints Department and contact will be made to you in due course.
Kind Regards
The Affinity Health Management Team
Affinity Health's replyOfficial
21 May 2019, 15:49Good Day Retshidisitswe
We can confirm that a consultant has been in contact with you and has assisted you accordingly.
We would like to apologise for the inconvenience and can assure you that it is not the intention of Affinity Health to cause any distress to our members.
Kind Regards
The Affinity Health Management Team
We can confirm that a consultant has been in contact with you and has assisted you accordingly.
We would like to apologise for the inconvenience and can assure you that it is not the intention of Affinity Health to cause any distress to our members.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply21 May 2019, 15:49
Official
Good Day Retshidisitswe
We can confirm that a consultant has been in contact with you and has assisted you accordingly.
We would like to apologise for the inconvenience and can assure you that it is not the intention of Affinity Health to cause any distress to our members.
Kind Regards
The Affinity Health Management Team
We can confirm that a consultant has been in contact with you and has assisted you accordingly.
We would like to apologise for the inconvenience and can assure you that it is not the intention of Affinity Health to cause any distress to our members.
Kind Regards
The Affinity Health Management Team
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retshidisitswe M's updateReviewer Update
10 Jun 2019, 10:01i would like to know when i would be getting my refund... how long do i still have to wait? this matter was resolved on the 21 May, its the 10th June and I still dont have my money back
rM
retshidisitswe M's update10 Jun 2019, 10:01
Reviewer Update
i would like to know when i would be getting my refund... how long do i still have to wait? this matter was resolved on the 21 May, its the 10th June and I still dont have my money back