AR
Anchen R
1 reviews | Active since Sept 2019
14 Jan 2020, 15:41
HORRIBLE AFFINITY HEALTH SERVICES
Poor, poor, poor!!! I send in a pre-Authorisation in for review in NOVEMBER for a dental appointment. A VERY important one and I still have not recieved any feedback or communication from Affinity about approval. But as soon as I don't pay my monthly instalment they are quick to call and email for quiries. I WILL NOT pay for services that I'm NOT reveiving. It is absolutely RIDICULOUS. I phone and no answer, I cancel my debit order and they call within 2days!!! WORST CUSTOMER SERVICE EVER, NOT THE FEW RANDS WORTH THAT YOU TRY TO SAVE!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Affinity Health's replyOfficial
14 Jan 2020, 15:48Good day Anchen
Thank you for raising your concerns with us.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.
Kindly note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.
Kindly note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's reply14 Jan 2020, 15:48
Official
Good day Anchen
Thank you for raising your concerns with us.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.
Kindly note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.
Kindly note that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team