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Godfrey C

1 reviews | Active since May 2026

29 May 2026, 12:38

Hi, I'm not happy that affinity did not advise me that they change their contact WhatsApp number, my concern about this is if I had an emergency and contacted them I would have not been helped

Hi, I'm not happy that affinity did not advise me that they change their contact WhatsApp number, my concern about this is if I had an emergency and contacted them I would have not been helped. I think it's of utmost importance that we as clients should be notified about any changes that concerns us as clients, please make this a priority

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Affinity Health
Affinity Health's reply29 May 2026, 12:49
Official
Good day Godfrey

Thank you for taking the time to share your feedback with us.

We sincerely apologise for the frustration and concern caused regarding the change to our WhatsApp contact number. We understand the importance of being able to reach us easily, especially in urgent situations.

Please note that SMS communication containing the new WhatsApp contact details was sent out to all clients to advise them of the change.

However, we do appreciate your feedback, and will certainly take it into account as we continue working to improve our communication with our members.

Kind regards,
Affinity Health Management Team