ZC
Zaheer C

1 reviews | Active since Jun 2024

27 Jun 2024, 00:16

Helpful pre authorisation consultants at Affinity Health

I would really like to thank Thabang , Nozipho and Anne , the 3 telephonic consultants who helped me get emergency care and hospital pre authorisation for my wife who was having extreme abdominal pain . My wife could hardly stand or walk. My wife has been with Affinity for 5 years but this was the first time that she had to go to hospital for an emergency surgical operation using Affinity Health Insurance. The above 3 consultants made sure that she could be admitted to Busamed Emergency Unit in the Strand ( We live in Gordens bay) where they stabilised her and got the pain under control. Busamed is not affiliated with Affinity so we drove through to Vincent Pallotti Hospital where she had an emergency operation and is doing well. Affinity Health Insurance works differently from a regular medical aid but your very efficient and friendly consultants always called the hospitals ahead of time to arrange pre authorisation with the necessary. Once again a big Thank You to Thabang, Nozipho and Anne. From Dr Zaheer Chetty

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Replies (1)
Affinity Health
Affinity Health's reply27 Jun 2024, 07:57
Official
Good day Dr Zaheer Chetty,
 
Providing a seamless experience for members is essential, and it's clear that our Teams are excelling in this regard. 
Thank you for leaving  Thabang , Nozipho and Anne such a heartfelt review.

We value your patronage and look forward to being of service to you again, soon.
 
Kind regards,
Affinity Health Management Team