NM
Ntombikayise M
1 reviews | Active since Oct 2025
03 Oct 2025, 17:29
Health insurance that does not seem to really care about it’s customers.
This Insurance started off so well. However the service I have been receiving lately? Disappointing really. I have requested to be called back for pre-auth as I need to see the doctor, no one has called me. I have been on hold now for 30 minutes since thought it would be quicker if I called, nothing still.
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Replies (2)
Affinity Health's replyOfficial
03 Oct 2025, 18:29Dear Ntombikayise,
Thank you for sharing your feedback with us. We regret to hear about the delays you experienced when requesting a call back and attempting to reach our team telephonically. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Thank you for sharing your feedback with us. We regret to hear about the delays you experienced when requesting a call back and attempting to reach our team telephonically. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Affinity Health's reply03 Oct 2025, 18:29
Official
Dear Ntombikayise,
Thank you for sharing your feedback with us. We regret to hear about the delays you experienced when requesting a call back and attempting to reach our team telephonically. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Thank you for sharing your feedback with us. We regret to hear about the delays you experienced when requesting a call back and attempting to reach our team telephonically. Please be assured that your concerns have been noted and will be investigated by our Complaints Team.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
09 Oct 2025, 14:38Dear Ntombikayise,
We can confirm that a Complaints Officer was in contact with you to address the concerns raised above.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to address the concerns raised above.
Kind regards,
Affinity Health Management Team
Affinity Health's reply09 Oct 2025, 14:38
Official
Dear Ntombikayise,
We can confirm that a Complaints Officer was in contact with you to address the concerns raised above.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to address the concerns raised above.
Kind regards,
Affinity Health Management Team