AL
Adele L
1 reviews | Active since May 2012
13 Jul 2020, 11:29
HARASSMENT BY AFFINITY HEALTH AND THEIR BROKERS
THIS COMPANY AND ITS BROKERS HARASS BOTH MY HUSBAND AND I AND WHEN WE QUESTION WHERE THEY FOUND OUR DETAILS THEY SLAM THE PHONE DOWN ON US. THEY LIE BY TELLING ONE PARTY THAT THE OTHER HAD COMPLETED AN APPLICATION FORM. THEY REFUSE TO ESCALATE OUR COMPLAINTS ABOUT THEM TO THEIR SUPERIORS AND ALSO REFUSE TO PROVIDE US WITH CONTACT DETAILS OF SOMEONE IN CHARGE
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
13 Jul 2020, 12:07Good Day Adele
Affinity Health tries to maintain the highest standards of service, but clearly that’s not what happened here.
We will ensure that your issue is looked in to right away and you are contacted with a resolution.
Kind Regards
Affinity Health Management Team
Affinity Health tries to maintain the highest standards of service, but clearly that’s not what happened here.
We will ensure that your issue is looked in to right away and you are contacted with a resolution.
Kind Regards
Affinity Health Management Team
Affinity Health's reply13 Jul 2020, 12:07
Official
Good Day Adele
Affinity Health tries to maintain the highest standards of service, but clearly that’s not what happened here.
We will ensure that your issue is looked in to right away and you are contacted with a resolution.
Kind Regards
Affinity Health Management Team
Affinity Health tries to maintain the highest standards of service, but clearly that’s not what happened here.
We will ensure that your issue is looked in to right away and you are contacted with a resolution.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
14 Jul 2020, 09:47Good day Adele
We really appreciate that you have brought this to our attention. Affinity Health takes such matters extremely seriously as this is not the customer service that Affinity Health provides.
As a company we pride ourselves in maintaining the highest quality standards for our customers which is why a Complaints Officer has attempted to contact you to assist you further with your concerns to no avail.
We can further confirm that your concerns have been escalated to the Brokerage for remedial action.
Kind Regards
Affinity Health Management Team
We really appreciate that you have brought this to our attention. Affinity Health takes such matters extremely seriously as this is not the customer service that Affinity Health provides.
As a company we pride ourselves in maintaining the highest quality standards for our customers which is why a Complaints Officer has attempted to contact you to assist you further with your concerns to no avail.
We can further confirm that your concerns have been escalated to the Brokerage for remedial action.
Kind Regards
Affinity Health Management Team
Affinity Health's reply14 Jul 2020, 09:47
Official
Good day Adele
We really appreciate that you have brought this to our attention. Affinity Health takes such matters extremely seriously as this is not the customer service that Affinity Health provides.
As a company we pride ourselves in maintaining the highest quality standards for our customers which is why a Complaints Officer has attempted to contact you to assist you further with your concerns to no avail.
We can further confirm that your concerns have been escalated to the Brokerage for remedial action.
Kind Regards
Affinity Health Management Team
We really appreciate that you have brought this to our attention. Affinity Health takes such matters extremely seriously as this is not the customer service that Affinity Health provides.
As a company we pride ourselves in maintaining the highest quality standards for our customers which is why a Complaints Officer has attempted to contact you to assist you further with your concerns to no avail.
We can further confirm that your concerns have been escalated to the Brokerage for remedial action.
Kind Regards
Affinity Health Management Team