Great Service

Dear Affinity health

Recently i had the pleasure of speaking to Shivani Naicker from the complaints department, who handled my complaint with such professionalism. My complaint was the waiting periods after upgrading my dental policy. I went onto the website and laid a complaint, Shivani contact me not long after that and said she was busy attending to it and also found out more regarding my issue with the waiting periods. I then explained and over a 48 hour tunaround time my waiting periods were wavered. Throughout the 48 hours Shivani has kept me updated and paid great attention to my dissatisfaction and my need at the time...well done to Shivani, Now I can wait to use my benefits as I am more confident with Affinity health, as if i encounter any problems I know expert staff are dealing with it.