1 reviews | Active since Jul 2017

10 Jul 2017, 13:42

Great Service

<p>I had my knee accident in the begining of the year. I was worried about all the accounts that I have to pay again, but I was surprised. Thulani Themba(Call centre) was the first person I that helped me with all my accounts. I have send every account to her and not ones did she complaint about me sending all the invoices to her. I am extremely happy with her service. She's always friendly and helpfull. So far all my accounts was paid and I'm still getting rehabilitation for my knee. To be honest if I was still on a normal medical aid I would've paid a lot of accounts out of my pocket. There is things that Affinity don't pay for I do agree on that but look closely at you medical aid they don't pay for it either. Thanks Thulani your a star. </p>

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Replies (1)
Affinity Health
Affinity Health's reply10 Jul 2017, 15:01
Official

Good day Riana,

Thank you for taking the time to report your experience on Hello Peter. We are pleased to hear that you received a level of customer service that Affinity Health is aspiring to reach.

Thank you for making special mention of Thulani, the Customer Care agent who assisted you; the recognition is appreciated.

Kind Regards,

Affinity Health Management Team