Great Service
<p>I had my knee accident in the begining of the year. I was worried about all the accounts that I have to pay again, but I was surprised. Thulani Themba(Call centre) was the first person I that helped me with all my accounts. I have send every account to her and not ones did she complaint about me sending all the invoices to her. I am extremely happy with her service. She's always friendly and helpfull. So far all my accounts was paid and I'm still getting rehabilitation for my knee. To be honest if I was still on a normal medical aid I would've paid a lot of accounts out of my pocket. There is things that Affinity don't pay for I do agree on that but look closely at you medical aid they don't pay for it either. Thanks Thulani your a star. </p>
Good day Riana,
Thank you for taking the time to report your experience on Hello Peter. We are pleased to hear that you received a level of customer service that Affinity Health is aspiring to reach.
Thank you for making special mention of Thulani, the Customer Care agent who assisted you; the recognition is appreciated.
Kind Regards,
Affinity Health Management Team
Good day Riana,
Thank you for taking the time to report your experience on Hello Peter. We are pleased to hear that you received a level of customer service that Affinity Health is aspiring to reach.
Thank you for making special mention of Thulani, the Customer Care agent who assisted you; the recognition is appreciated.
Kind Regards,
Affinity Health Management Team
