Gp autherization

I called affinity health medical insurance for assistance with an authorization to see a doctor, I spoke to a professional health care nurse by the name of Nthabiseng Vega ..on the call she was professional,she obtain empathy, good probing questions were asked,she was patient , consistent,assertive showed willingness to assist , encouraged me to see a gp as soon as possible ..she is professional and has a good way of speaking to clients, Nthabiseng Vega further contacted me later to check if I managed to see a gp and even further gave me medical and health advise...keep it up Nthabiseng Vega affinity surely does need agents like you.❤️