GOOD TO TAKE YOUR MONEY, BUT NOT FOR ANYTHING ELSE

The most disgusting service from a provider that doesn't care about its member. We were advised of a one month waiting period to which we agreed. However only for one month did the premium we sign up for be taken. The following month been December, our premiums increased by 12% without any notification to the members despite been advised today that premiums increased yearly on the 01st January. So this doesn't even apply to people that just sign up, the increase also applies for them even though they not with Affinity Health for more than 3months. Then the most disturbing thing is been told that our policy has been terminated due to non-payment. We have checked and verified our bank account that there was enough money for the debit orders which has per your system returned and the reason: NOT PROVIDED!!! we further noted that the debit order dates were never kept been the 25th of every month. As members we were not advised that this is an insurance and not medical aid cover. Had this been communicated to us properly, we would not have wasted our monies and rather went with a medical aid cover and not insurance. With reference to a refund, we advised that this is not possible as they only give the member a 31 day grace period to terminate the policy from inception. We were even turned down at hospital by pre-authorisation even though there was an emergency. the consultant advised only if we was in an accident could we go to the hospital. Today I was advised that we suppose to go to our GP first even if it is an emergency. They further note that it is a 6 month waiting period for any dread disease. So if a member has a heart attack, this will not be covered due to this stupid waiting period. Further note that I have sent various emails to the agent that signed us up since January 2018, however to date did not receive any response from him... Was advised that he does not work at this company anymore so it goes to show that not even his emails were redirected to someone to assist the people that he signed up. VERY POOR SERVICE... My advise, PLEASE DO NOT USE THE SERVICES OF AFFINITY HEALTH AS THEY ARE AN INSURANCE AND NOT A MEDICAL AID.