NL
Nontuthuko L

1 reviews | Active since Jan 2022

19 Jan 2022, 15:21

Good service from Samantha Syders from Affinity Health

I requested upfront payment for my delivery at a private hospital since the hospital nolonger takes Affinity Pre-authorisation, Samantha Syders has been very helpful. Responded to each and every email immediately, notified me if the were missing documents and acknowledged receipt of documents immediately after sending them until every document they needed was received. She constantly made sure I got the updates I needed till the end. My upfront payment was granted before I could be admitted at the hospital. She was very professional and helpful in the whole process.

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Replies (1)
Affinity Health
Affinity Health's reply19 Jan 2022, 16:02
Official
Good Day Nontuthuko

Thank you for taking the time to provide us with feedback on your positive experience with our Company.
 
It is always refreshing for us to receive confirmation that our members are receiving the client support they deserve.
 
Your compliment has been relayed to Samantha, which was very well received.
 
We look forward to your ongoing support.

Kind Regards,
Affinity Health Management Team