JV
Jacqualine V
1 reviews | Active since Jun 2013
19 Apr 2016, 15:05
Good response but no explanations?
I emailed them a notice to cancel my contract on the 7th of April.<br> <br> A day later a call service agent called to to explain their new and improved benefits. I emailed Latefa asking them to cancel my 30 day notice as I would like to stay on seeing that the benefits have been increased at no extra cost<br> <br> I was told I had to redo the forms and pay the joining fee again, <br> <br> I asked whether I will have to go through the awaiting periods again, their answer YES? <br> <br> Can someone please tell me why I need to go through waiting periods again if I am still in my notice period and I'm still covered until the end of April?
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Affinity Health's replyOfficial
19 Apr 2016, 17:03Hello j_visser,
Thank you for raising your concerns and for bringing this to our attention. Our Escalations Manager, Burnette, has attempted to contact you in order to discuss this and to rectify the information provided to you by our Agent.
We can confirm that you will not need to re-apply for your policy, nor will you be required to pay the activation fee again. We can also confirm that there is no need for you to start your waiting periods over again.
Please be assured that this miscommunication has been addressed internally. Please accept our sincere apologies for the inconvenience and frustration created in this regard.
We look forward to sorting this out as a matter of urgency.
Kind regards,
Affinity Health Management Team
Thank you for raising your concerns and for bringing this to our attention. Our Escalations Manager, Burnette, has attempted to contact you in order to discuss this and to rectify the information provided to you by our Agent.
We can confirm that you will not need to re-apply for your policy, nor will you be required to pay the activation fee again. We can also confirm that there is no need for you to start your waiting periods over again.
Please be assured that this miscommunication has been addressed internally. Please accept our sincere apologies for the inconvenience and frustration created in this regard.
We look forward to sorting this out as a matter of urgency.
Kind regards,
Affinity Health Management Team
Affinity Health's reply19 Apr 2016, 17:03
Official
Hello j_visser,
Thank you for raising your concerns and for bringing this to our attention. Our Escalations Manager, Burnette, has attempted to contact you in order to discuss this and to rectify the information provided to you by our Agent.
We can confirm that you will not need to re-apply for your policy, nor will you be required to pay the activation fee again. We can also confirm that there is no need for you to start your waiting periods over again.
Please be assured that this miscommunication has been addressed internally. Please accept our sincere apologies for the inconvenience and frustration created in this regard.
We look forward to sorting this out as a matter of urgency.
Kind regards,
Affinity Health Management Team
Thank you for raising your concerns and for bringing this to our attention. Our Escalations Manager, Burnette, has attempted to contact you in order to discuss this and to rectify the information provided to you by our Agent.
We can confirm that you will not need to re-apply for your policy, nor will you be required to pay the activation fee again. We can also confirm that there is no need for you to start your waiting periods over again.
Please be assured that this miscommunication has been addressed internally. Please accept our sincere apologies for the inconvenience and frustration created in this regard.
We look forward to sorting this out as a matter of urgency.
Kind regards,
Affinity Health Management Team