Good customer service from Tracy and Ashley Jafta

I had concerns regarding all the awful reviews online, so I asked Tracy, via online chat to connect me with customer services, she did that literally within seconds. I got through to Ashley Jafta who was patient enough to listen to all my made up scenarios and answer every question I had. I was. On the verge of dropping the scheme to a different one but after speaking to him, I realized that it may not necessarily be due to the organization that things don't go as planned with clients but rather due to processes not being fully understood and therefore not followed correctly.

I'm still yet to have to use my hospital benefits, I will be sure to leave an update review for when that happens but for now, I'm still happy with Affinity.

Thanks Tracy and Ashly