PW
Patsy W

1 reviews | Active since Aug 2024

25 Nov 2025, 15:12

Good afternoon

Good afternoon. I am a Affinity Health member & I needed help with an amended script. I was assisted by Titus Matlanye in the chronic dept. As a senior citizen I am not so clued up on technology. He assisted me with kindness.... Patience.... & expertise. When IGood afternoon. I am a Affinity Health member & I needed help with an amended script. I was assisted by Titus Matlanye in the chronic dept. As a senior citizen I am not so clued up on technology. He assisted me with kindness.... Patience.... & expertise. When I still couldn't get it right. He found an alternate solution. Well done Titus for your superb service. Regards Patsy Wilson still couldn't get it right. He found an alternate solution. Well done Titus for your superb service. Regards Patsy Wilson

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Replies (1)
Affinity Health
Affinity Health's reply25 Nov 2025, 15:30
Official
Dear Patsy

We’re delighted to hear that Titus was able to assist you with such kindness, patience, and professionalism. Supporting our members, especially when technology can feel a bit overwhelming, is something we take great pride in, and it’s wonderful to know he found an alternative solution that worked for you. 

Thank you for your wonderful 5-Star review!  We’ll be sure to pass along your kind words to Titus and the Chronic Department team. 

Best regards
Affinity Health Management Team