Getting on counter medication is a very long process

Good day Lungile,

Over-the-counter medication typically does not require a prescription. However, pre-authorisation is required in order for us to recommend formulary medication that is appropriate for your symptoms.

These measures are in place to ensure that members receive medication in line with the approved formulary and benefit structure. We apologise for any inconvenience this process may cause.

Please feel free to contact us should you require any further clarification or assistance.

Kind regards,
Affinity Health Management Team