Frustrating, Unreliable, and Unresponsive: My Disheartening Experience with Affinity Health

Good Day,

Over the past two years, I have encountered multiple instances of unsatisfactory service from your company. These have ranged from unpaid blood and urine test claims to, most recently, a delayed response to my request for a telenurse consultation for my elderly mother. Despite the urgency of the situation, I received a call nearly three hours later, which left us to manage on our own.

These ongoing issues have left me questioning my decision to choose your company over other medical insurers, and I am increasingly disappointed with the level of service provided.

I have been awaiting a response from your claims department regarding these unpaid claims which has now resulted in us being hounded for payments we can't seem to understand why those claims weren't paid, though I am already anticipating the outcome, they have too date not provided a response to any of the communication submitted. Thus leading me to share my experiences through this review. This would have been avoidable but I guess they wanted to prove me correct.

Please feel free to address or use this information as you see fit.

At this point, I will be exploring other providers who are committed to delivering fair, timely, and customer-centric service.

Good bye.