From Hero to Zero

Authorization in reverse! I need to have a small very personal procedure done. After consulting my GP, she referred me to one of her co workers who does the procedure. Before going to see the co worker, I phoned Affinity Health insurance, asking if they covered the procedure. A very confident agent said to me yes, the procedure is covered up to R10 000. Wow, what a relief. Two minutes later, my phone rang, the same agent on the line, she made a mistake, if the procedure is performed in the doctor's rooms, and not a hospital, then they only cover R800. So, I go ahead and see the Doctor who will perform the procedure. When the sister who organizes the authority phones Affinity health, they inform her that they will only pay for the clamps used in the procedure, they will not pay for the procedure itself. From being told R10 000 to nothing! I am truly disappointed in Affinity health insurance.