********** Debit Order
<p>I cancelled my policy in November so that my cover will end in December, so November would be my last Debit order as it is paid a month in advance.</p> <p> </p> <p>I spoke to Camilla via email and she confirmed on 2016/11/29 that the policy is cancelled, which in turn means that Affinity will run a mother debit order against my account.</p> <p> </p> <p>"</p> <p>Good day,</p> <p>I hope you are well</p> <p>I would like to confirm that your policy has been cancelled as requested.</p> <p>I apologise that we could not assist you to your satisfaction, we will take this into consideration in the future.</p> <p>I have investigated and I cant see any notes or accounts for the accident that happened in January, unfortunately we are not able to assist if we do not have the relevant documentation related to the event</p> <p><br />If you require any further assistance please don’t hesitate to contact us on ***.</p> <p>Kind Regards"</p> <p> </p> <p>In December the debit order for Affinity ran again but was unsuccessful as my salary was not in yet, luckily for me. I phoned and complained and was again </p> <p> </p> <p>I spoke to Camilla via email and she rep**** with the following;</p> <p>"</p> <p>Good day,</p> <p>I hope you are well,</p> <p>Kindly note that your cancellation was actioned unfortunately there was a system error and you were debited, for that I will apologise"</p> <p> </p> <p>Today again Affinity ran a debit order so I phoned in to have this reversed only to be told that it will be done in 10 days!</p> <p> </p> <p>Are you kidding me? You *****lently take my money and expect me to wait 10 days for you to give me back my money???</p> <p> </p> <p>According to Ashaan they had a system glitch which was rtectified within 2 weeks of them noticing the problem but that was long before my debvit order ran and had absolutely nothing to do with me. So him mentioning it was pointless.</p> <p> </p> <p>The Supervisors are either "busy in a meeting" or " Busy with an interview" and will phone me back when they can.</p> <p> </p> <p>After 2 years of appauling service I eventually had enough and left Affinity only for them to keep hindering me with their utterly disgusting service.</p> <p> </p> <p>STAY AWAY FROM AFFINITY HEALTH!!!!!!</p> <p> </p> <p> </p>
Good day Christiaan,
Thank you for reporting your experience with us.
As per your discussion with our Complaints Officer we would like to confirm that your policy has been cancelled and an urgent refund is currently being processed and will be actioned within 48 hours.
We sincerely apologise for this error.
Kind Regards,
Affinity Health Management Team
Good day Christiaan,
Thank you for reporting your experience with us.
As per your discussion with our Complaints Officer we would like to confirm that your policy has been cancelled and an urgent refund is currently being processed and will be actioned within 48 hours.
We sincerely apologise for this error.
Kind Regards,
Affinity Health Management Team
I got my refund within a day, thank you very much for keeping to that promise.
Today I received an email from Affinity that I must pay R 270.00 for treatment that was done after termination date. My policy was only scheduled for termination on 31 December 2016. This was on 23 December, the same day I had to pay for my own medicine as my policy was "Cancelled" according to Dis-Chem as well.
When I phone Affinity that same day I was told that the policy is still active and that I should send Dis-Chem slip to the claims department, which I did not do as I am already so disgusted with the service from Affinity that I do not want anything to do with them more than what I needed to.
Clearly Affinity does not know what the hell they are doing, took us 4 months to join because of incompetence from Affinity staff, clearly even a simple cancellation is a task too complicated for them as well.
I am waiting for someone to contact me and infrom me that this payment will be handled by Affinity as well as confirm it in on email.
I got my refund within a day, thank you very much for keeping to that promise.
Today I received an email from Affinity that I must pay R 270.00 for treatment that was done after termination date. My policy was only scheduled for termination on 31 December 2016. This was on 23 December, the same day I had to pay for my own medicine as my policy was "Cancelled" according to Dis-Chem as well.
When I phone Affinity that same day I was told that the policy is still active and that I should send Dis-Chem slip to the claims department, which I did not do as I am already so disgusted with the service from Affinity that I do not want anything to do with them more than what I needed to.
Clearly Affinity does not know what the hell they are doing, took us 4 months to join because of incompetence from Affinity staff, clearly even a simple cancellation is a task too complicated for them as well.
I am waiting for someone to contact me and infrom me that this payment will be handled by Affinity as well as confirm it in on email.